Terms and Conditions

Valid for Belgium – 01/09/2026

Article 1 – Identity of the seller

Trade name: Not Now
Legal form: CommV (Belgian limited partnership)
Registered office: Nieuwe Kaai 17, 1760 Roosdaal, Belgium
VAT number (Belgium): BE 1036.127.274
Company number (Belgium): BE 1036.127.274

Email address: info@notnow.coffee
Phone number: +32 (0) 3 318 65 60
Website: https://notnow.coffee

Article 2 – Scope

These terms and conditions apply to all orders placed via Not Now by consumers and/or businesses in Belgium and the Netherlands.

By placing an order, the customer expressly accepts these terms and conditions. Deviations are only valid if confirmed in writing.

Agreements with Belgian consumers are governed by the Belgian Code of Economic Law. Agreements with Dutch consumers are governed by Dutch consumer law, in accordance with applicable EU directives.

Article 3 – Offer and prices

All offers on the website are without obligation. Not Now reserves the right to change prices, modify products, or remove them from the range.

Not Now is exempt from VAT in accordance with Article 56bis of the Belgian VAT Code.

Shipping and delivery costs are clearly stated before the order is finalised.

In the event of an obvious error in the price stated (e.g. an evident typing error), Not Now is not bound by the incorrect price. The customer will be informed of this as soon as possible.

Offers are valid while stocks last or for the duration stated on the website.

Article 4 – Ordering process and formation of the agreement

The agreement is formed at the moment Not Now confirms the order in writing by email. The customer receives a confirmation email with an overview of the order, the price, and the delivery details.

The customer has the opportunity to correct any input errors before finalising the order.

Not Now reserves the right to refuse or cancel orders in the event of fraud, unavailability of products, or other valid reasons. The customer will be informed of this as soon as possible.

Article 5 – Right of withdrawal

The consumer has the right to withdraw from the agreement within 14 calendar days of receiving the product, without giving any reason.

To exercise the right of withdrawal, the consumer must inform Not Now within 14 days of the day of delivery, via:

Email: info@notnow.coffee
Post: Nieuwe Kaai 17, 1760 Roosdaal, Belgium
Or via the model withdrawal form (see appendix at the bottom of this page)

After notifying the withdrawal, the consumer must return the product within 14 days.

Not Now will refund the purchase amount, including standard shipping costs, within 30 days of receiving the notification, provided the product has been received or proof of return has been submitted. The refund will be made using the same payment method as used for the purchase.

If the customer exercises the right of withdrawal, the cost of returning the product is borne by the customer.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

Custom-made or personalised products
Sealed coffee products whose seal has been broken after delivery cannot be returned, due to the perishable nature and quality guarantee of the product.
Digital content already downloaded or streamed after explicit consent

Article 6 – Delivery

Orders are delivered to the delivery address provided by the customer. Not Now delivers in Belgium and the Netherlands.

The expected delivery time is indicative and is generally [X] business days after payment confirmation, depending on the carrier chosen. Not Now will in any case deliver the order without undue delay and no later than 30 days after payment confirmation, in accordance with Article VI.43 of the Belgian Code of Economic Law.

In the event of a delay, the customer will be informed as soon as possible. If Not Now fails to deliver within the agreed period or, failing that, the statutory period, the consumer will ask Not Now to still deliver within a reasonable additional period.

If Not Now still fails to deliver within that additional period, the consumer has the right to terminate the agreement free of charge and receive a full refund. The consumer may terminate the agreement immediately, without waiting for this additional period, if Not Now refuses to deliver or if compliance with the agreed delivery period was essential given the circumstances.

The risk of damage or loss passes to the customer at the moment of delivery.

Article 7 – Payment

Payment must be made before delivery, via the secure payment platform Mollie.

In the event of late payment, the customer is automatically in default by operation of law, and Not Now may, without prior notice of default, charge late interest and administrative costs in accordance with applicable law.

Article 8 – Warranty and conformity

Not Now guarantees that the delivered products conform to the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and usability.

In the event of a defect, the customer must inform Not Now as soon as possible via info@notnow.coffee. Not Now will, at its discretion, repair, replace, or refund the product.

Article 9 – Complaints and dispute resolution

Complaints can be submitted via info@notnow.coffee or in writing to the address stated in Article 1. Not Now aims to respond to complaints within 14 business days.

In accordance with the EU regulation on online dispute resolution, we refer the consumer to the European Commission's ODR platform: https://europa.eu/youreurope/citizens/consumers/

For Belgian consumers: if no amicable solution is reached, the customer may contact the Consumer Ombudsman Service (www.consumentenombudsdienst.be).

For Dutch consumers: if no amicable solution is reached, the customer may file a complaint with the Geschillencommissie (www.degeschillencommissie.nl) or the Authority for Consumers & Markets (ACM).

In the event of a dispute, the competent Belgian courts shall have exclusive jurisdiction.

Article 10 – Privacy and data protection (GDPR)

Not Now processes personal data in accordance with the GDPR (General Data Protection Regulation) and applicable national privacy legislation.

The processing of personal data is described in detail in our Privacy Policy, available on this page.

Customers have the right to access, correct, delete, and port their data. Requests can be sent to: info@notnow.coffee.

Article 11 – Cookies

Not Now uses cookies to improve the user experience and carry out statistical analyses. On your first visit, your consent is requested for non-essential cookies.

More information can be found in our Cookie Policy.

Article 12 – Intellectual property

All content on the Not Now website – including texts, images, logos, graphic material, and software – is owned by Not Now or by third parties with whom a licence has been concluded, and is protected by intellectual property rights.

It is prohibited to copy, reproduce, distribute, or use any content without Not Now's prior written consent.

Article 13 – Limitation of liability

Not Now is not liable for indirect damage, consequential damage, or loss of profit resulting from the use of the website or the delivered products, unless there is intent or gross negligence.

Not Now is not liable for damage resulting from force majeure, including but not limited to: natural disasters, strikes, technical failures at third parties, or government measures.

Article 14 – Changes to the terms

Not Now reserves the right to change these terms and conditions at any time. The most current version is always available on the website. Customers are advised to consult it periodically. In the event of substantial changes, customers with an active account will be informed by email.

Article 15 – Appendix – Model withdrawal form

MODEL WITHDRAWAL FORM

To: Not Now, Nieuwe Kaai 17, 1760 Roosdaal, Belgium, email: info@notnow.coffee

I/We () hereby give notice that I/we () withdraw from our contract for the sale of the following products/services (*):

Ordered on () / received on (): _______________

Name of consumer(s): _______________

Address of consumer(s): _______________

Signature of consumer(s) (only if this form is notified on paper): _______________

Date: _______________

(*) Delete as applicable.